Archive for Field Technician

Benefits of Licensing the Technician Rather Than the Hardware

Hard Disk Manager Field Technician License

By Tom Fedro

Guardian I.T. Services, a provider of IT services and consulting in southwest Florida, was faced with multiple similar projects where clients – including Charlotte County Airport Authority’s Punta Gorda Airport – had to migrate critical systems to new hardware and/or larger drives, to meet the growing demand for more storage and performance.

David Ward, president of Guardian I.T. Services, searched for nine months for software that enabled him to migrate his customers’ servers to new drives or all new hardware without hassle and without any risk of data loss. After vetting a short list, Ward selected software that ultimately offered a suite of disk management tools (including image-based backup and recovery), as well as a licensing model that saved his clients thousands of dollars because the software was uniquely licensed to the user rather than the hardware. Paragon’s Hard Disk Manager (HDM) Technician License offered twice the features at half the cost as the next best product he tested; the Technician License decreased the per-server cost even more.

After only four months of using HDM to create snapshots of all of the airport’s security systems, the hard drive of one of the servers failed and brought the entire system to a halt. The server that failed stored and managed all of the airport’s security data such as badges, personnel information, and security clearance – required for FAA, TSA, Homeland Security and FBI background checks along with all other regulations airports fall under.

The system was ultimately restored from an HDM image-based incremental backup to new hardware (MS Server 2003 with a new RAID configuration and two 500GB SATA hard drives).  Paragon’s “Adaptive Restore” technology allowed for a seamless restore to the dissimilar hardware.

It took only 54 minutes to get the server back up and running like nothing had ever happened. “After that one incident I will never consider using anything else; I absolutely swear by it,” said Ward about the Paragon product. “Before buying anything else, you must try Paragon. For a server restore or migration, no other software comes close in restore time, reliability and ease-of-use. I recommend Hard Disk Manager Tech License for any company with field technical support.”